Privacy Policy
Last Updated: October 7, 2025 at 6:48 PM IST
1. Who We Are
Nexaflo Automations provides AI-powered automation solutions that help businesses automate repetitive workflows to save time and improve efficiency, including customer support and marketing communications via WhatsApp.
Contact: nexafloautomations@gmail.com, +91 9867340109
2. Scope
This policy explains what information is collected, how it is used, shared, stored, and deleted, and the rights available to individuals interacting with Nexaflo Automations through websites, WhatsApp, email, or other channels.
3. Data We Collect
- Contact details: names, business titles, phone numbers, WhatsApp numbers, email addresses.
- Business information and requirements: company name, industry, service needs, and workflow details voluntarily provided for automation scoping.
- Transaction information: invoices, payment references, and payment status details necessary to deliver services; no card numbers are stored by Nexaflo when processed through third-party providers.
Note: Personal data beyond contact details is not intentionally collected; marketing media shared (photos/videos) is limited to business communications and service materials.
4. Sources of Data
- Directly from business representatives through WhatsApp chats, emails, contact forms, or calls.
- Platform data provided pursuant to Meta/WhatsApp interfaces used for messaging and delivery, in compliance with applicable platform terms and policies.
5. How We Use Data
- Provide, operate, and support automation services and customer support.
- Send service updates, proposals, invoices, and payment links; share relevant service photos/videos.
- Maintain business records and comply with legal or tax obligations.
6. Legal Bases / Permissions
Processing is based on consent where required for marketing messages, or on legitimate interest and contract necessity to respond to inquiries, provide services, and maintain records, consistent with platform terms and local law.
7. Sharing and Processors
Data is shared only with service providers that support operations (e.g., cloud hosting, communication, invoicing, and payment processors) under contracts requiring confidentiality and security, and only as permitted by Meta Platform Terms and WhatsApp Business policies.
8. WhatsApp Use
WhatsApp is used solely for marketing outreach (in compliance with opt-in rules) and customer support, including sharing approved message templates, payment links, and service materials; use follows WhatsApp Business Platform policies.
9. Retention
Contact and business records are retained only as long as needed for service provision, support, or legal requirements, after which they are deleted or anonymized pursuant to this policy and Meta's data-deletion expectations.
10. Security
Organizational and technical measures are applied to protect data, including access controls, least-privilege practices, encryption in transit via platform providers, and vendor due diligence, appropriate to risks and the nature of information.
11. User Choices and Rights
Individuals may request access, correction, deletion, or objection to certain processing; marketing messages via WhatsApp include opt-out options consistent with platform rules. Requests may be sent to the contact above or via the Data Deletion URL below.
12. Data Deletion
Requests are honored via:
- Data Deletion URL: https://www.nexafloautomations.com/data-deletion which explains the process and provides a status/confirmation, consistent with Meta's requirement.
- Where a callback is implemented, deletion is initiated upon receipt of Meta's signed deletion request and confirmation details are returned as required.
13. International Transfers
If services or vendors involve cross-border transfers, appropriate safeguards are applied as required by law and platform terms.
14. Changes to This Policy
Updates will be posted with a new "Last updated" date; continued use of services after changes indicates acknowledgment of the updated policy.
15. Contact
Questions or requests regarding this policy or data rights: nexafloautomations@gmail.com